Setup or Close Water or Sewer Account
Below is a listing of information about our account setup and closure services along with information regarding home foreclosures. However, if you still need further assistance or have a question, please contact us, or visit one our office locations.
Setting up a new account*
To set up a new water or sewer service account, you will need to contact the Water Services Customer Services Division, Monday through Friday, from 7:30 a.m. to 5 p.m., excluding city holidays, at 602-262-6251 (However, the best days to reach them are Tuesdays, Wednesdays, and Thursdays). You can also visit a Water Services Pay Station during normal business hours. Click here for a listing of Pay Station Locations.
Requirements to set up a new account
Whether you call or visit in person, you will need to provide your name, service address, billing address (if different), daytime phone number, title company, and escrow number. If you are renting, you will need to provide your name, address, daytime phone number, and the name, address and phone number of the property owner. A copy of your ownership papers or lease may be required for documentation purposes. An Account Activation Fee of $33.00 + tax will be charged for the set up of all accounts. An additional deposit will be charged for renters based on meter size.
*When opening an account, please arrange it at least one working day before you want the service activated.
Establishing a Sewer Connection (physical tap)
Establishing a sewer connection is different from setting up an account. This involves the process of attaching a physical pipe from your home or business to the city sewer system. To get a sewer service connected to the City of Phoenix Wastewater Collection System, please visit the Water and Sewer section of the city's Development Process web site.
Establishing a Water Connection (physical tap)
Establishing a water connection is different from setting up an account. This involves the process of attaching a physical pipe from your water meter to the city water system. To get a water service connected to the City of Phoenix water system, please visit the Water and Sewer section of the city's Development Process web site.
Closing an Existing Account
To close a current water or sewer account, you will need to contact the Water Services Customer Services Division, Monday through Friday, from 8 a.m. to 5 p.m., excluding city holidays, at 602-262-6251 (However, the best days to reach them are Tuesdays, Wednesdays, and Thursdays). You can also visit a Customer Service Center/Water Services Pay Station during normal business hours. Click here for a listing of Pay Station Locations.
*When closing an account, please arrange it at least one working day before you want the service discontinued.
Temporary water turn-off's
If a customer needs to turn off the water at the meter box, it must be done by a city employee only to prevent damaging the meter and the meter valve. To get your water turned off temporarily (then turned back on), please contact the Water Services Customer Services Division, Monday through Friday, from 8 a.m. to 5 p.m., excluding city holidays, at 602-262-6251 (However, the best days to reach them are Tuesdays, Wednesdays, and Thursdays).
Emergency Water Turn-off's
In the case when the water must be turned off at the meter box quickly due to an emergency plumbing repair, you can contact the Water Services Department at 602-261-8000.
Realtor Assistance Regarding Property Foreclosures
Water Customer Services has dedicated representatives to assist Realtors who need to sign up for water services at foreclosed properties. To avoid unauthorized water use charges, Realtors need to call 602-262-6251 and ask to speak to a Foreclosure Representative as soon as they have a property for listing. Our Foreclosure Representatives can assist with turning water services on or off if water is not needed at a property.
Property Owners Assistance Regarding Foreclosures
Behind on your water bill? Have you fallen behind or anticipate falling behind in paying your water bill? Our Credit Counselors would like to help by providing assistance. Our counselors will help identify if you are in need of payment arrangements or payment assistance due to loss of income or catastrophic financial crisis, including foreclosure.
If it is determined payment arrangements are necessary, our counselors can set up a payment plan for you. Our counselors will monitor each arrangement for compliance and to help you stay on track. For further assistance, please call 602-262-6251 and ask to speak to a Credit Counselor.
Contact the Water Services Department
There are many ways to contact the Water Services Department. Here they are:
Phone: 602-262-6251
TTY number: 602-534-1113
Fax: 602-534-3695
e-mail: water.customer.service@phoenix.gov
Mailing Address:
City of Phoenix Water Services Department **
Customer Services Division
305 W. Washington Street; Suite 200
Phoenix, AZ 85003-2102
** This address is for correspondence only.